Grievance & Customer Support
OROW provides a customer support channel for booking, payment, service quality, safety and privacy complaints.
Support channel
Email: support@orow.in
Phone: +91 9476452146
Website: orow.in
What to include
Provide your booking code, registered mobile number, issue summary and relevant payment/service references. Do not send OTPs, passwords, card PINs or full sensitive identity numbers by email.
Escalation
OROW will route complaints to the appropriate operations, finance, safety, privacy or management function and maintain an internal record.
Designation gate: The formal statutory Grievance Officer name and designated contact should be confirmed by the company/legal adviser and inserted here before the platform is represented as fully compliant with the applicable e-commerce disclosure requirements.