Privacy Policy

This policy explains how OROW handles personal data used to provide bookings, matching, payments, support, safety and account services.

Consent & Personal Data Notice · Data Retention Standard

1. Data we may process

Depending on the service, this can include name, phone/email, account information, booking details, address/location, payment references, service evidence, support communications and provider verification information.

2. Purposes

We use data to create accounts, match services, process bookings and payments, provide support, prevent fraud and abuse, maintain safety, comply with law, improve services and maintain records.

3. Sharing

Data may be shared with the relevant service provider/partner, payment and technology vendors, safety/support partners or authorities where required for the stated purpose or by law. OROW should disclose material processors and retention periods in its final privacy notice.

4. Security

OROW uses access controls, encrypted transport, server-side authorization, audit records and other appropriate technical and organizational measures.

5. Rights and choices

Users should be able to request access, correction, deletion/withdrawal where applicable, and raise privacy complaints through the published support/privacy contact channel. Requests will be handled subject to applicable law and legitimate retention requirements.

6. Retention

Data should be retained only for as long as reasonably necessary for the stated purpose, contractual records, safety, dispute handling, fraud prevention or legal obligations.