Consent & Personal Data Notice

Legal entity: Namaste Bharat Seva Setu Private Limited · Effective: 8 October 2026

Consent should be requested only where consent is the applicable lawful basis. Processing necessary to provide a requested service, comply with law or perform other legally permitted purposes should be described accurately rather than presented as optional consent.

What may be processed

Name, contact details, account data, service address/location, booking information, payment references, service evidence, support records and partner verification information, depending on the feature used.

Why

Account creation, service matching, booking, payment, support, safety, fraud prevention, dispute handling, legal compliance and service improvement.

Choice and withdrawal

Where processing is based on consent, OROW should provide a withdrawal mechanism that is as easy as giving consent, subject to applicable law and consequences of withdrawal. Requests may be made through the published privacy/grievance channel.

Partner disclosure

For a booking, relevant information may be disclosed to the assigned service provider or driver and necessary technology/payment processors to perform the service.

Marketing

Marketing communications should use a separate, clear opt-in where required and should provide an appropriate opt-out mechanism.

Do not share secrets

Customers and partners must never send OTPs, passwords, card PINs or full payment credentials to support staff or service personnel.