Platform: OROW Legal entity: Namaste Bharat Seva Setu Private Limited Effective: 8 October 2026
The Provider is engaged as an independent service partner to perform approved services listed in the OROW platform. Nothing in this agreement creates an employment relationship unless separately agreed in writing.
The Provider must submit accurate identity, PAN, bank, address, profile, skill and experience information and any service-specific certificates requested by OROW. OROW may verify documents and suspend booking eligibility where verification fails, expires or is incomplete.
The Provider may accept only approved skills and bookings within the assigned service zone/radius unless OROW grants temporary out-of-zone permission. Provider availability must be kept accurate.
The Provider must follow the approved pricing workflow, obtain customer approval for additional chargeable work where required, issue service evidence and never collect unapproved charges.
The Provider must follow safety procedures, treat customers respectfully, protect customer property and information, and report incidents promptly. Harassment, fraud, intimidation, unauthorized access and misuse of customer data are prohibited.
Provider earnings are calculated under the applicable OROW commission/settlement policy. Taxes, adjustments, refunds, disputes and chargebacks may affect settlement. Bank details must remain accurate.
Customer information may be used only for performing the assigned service. It must not be copied, sold, shared or reused for unrelated marketing.
Where required, the Provider must record job status, before/after evidence, customer approval and completion information through OROW.
OROW may suspend or terminate booking eligibility for safety, fraud, repeated poor service, document expiry, policy breach or legal requirement, subject to applicable law and contractual rights.
Electronic acceptance may be recorded with provider identity, agreement version, timestamp and audit record.